Return & Refund Policy

At Eloquence Store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items for a refund or exchange within [number of days] days of receiving your order. Please review the following guidelines:

Eligibility Criteria

- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Certain items, such as personalized or customized products, are not eligible for return unless they are defective or damaged upon arrival.

Return Process

1. Contact our customer service team at theeloquence.info@gmail.com to initiate the return process and receive a return authorization.
2. Pack the item securely in its original packaging, including any accessories or documentation.
3. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

Refund Process

- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If your return is approved, we will process a refund to your original method of payment within 5 business days.

Exchanges

- If you would like to exchange an item for a different size, color, or style, please contact us to arrange the exchange.
- Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

Damaged or Defective Items

- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may require photo evidence of the damage or defect before issuing a refund or replacement.

Non-Returnable Items

- Certain items are not eligible for return, including gift cards and downloadable software products.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at theeloquence.info@gmail.com